Shipping Policy
Shipping & Ordering
Average Delivery Times
-
Processing: Once your order is placed, we need 1–3 business days to process it. Orders placed on weekdays are usually processed within 1 business day ; orders placed on Friday evening or over the weekend may take a little longer.
-
Delivery: After processing, your order ships and delivery typically takes 8–12 business days .
We aim to make ordering and delivery as smooth as possible. If you have any questions, our customer service is happy to help.
How to Place an Order
-
Go to the product page and add the desired item to your cart by clicking “Add to cart.”
-
Check that you selected the correct variant(s). When everything looks good, click “Checkout.”
-
On the Information page, enter your shipping address accurately, then click “Continue to shipping.”
-
On the Shipping page, review your address. You'll see that shipping is free on every order. Click “Continue to payment.”
-
Choose your preferred payment method (all payments are SSL-encrypted for a secure checkout):
-
Credit Card (AMEX, Mastercard, Maestro, Visa)
-
EPS
-
SOFORT
-
-
Click “Complete order.” You'll be redirected to your chosen payment method's page—follow the instructions to finalize your order.
If you run into any issues, please contact us at sales@lunaenlivia.nl .
Shipping Costs
We cover the shipping costs on every order . There is no minimum order value .
Order Processing & Dispatch
Found the perfect look or accessory? We'll process and ship your order as quickly as possible.
To keep prices fair, we sometimes consolidate shipments and dispatch in batches once a minimum quantity is reached. We appreciate your understanding and support in helping us operate sustainably.
Note: During busy periods or due to external carrier conditions, delivery delays may occur. We'll always do our best to ship your order as quickly as possible.
Need Advice or Faster Dispatch Today?
Email sales@lunaenlivia.nl and our service team will gladly help you find the best solution.